NOTE - Never share your debit/credit card details and OTP with anyone. Our customer care executive will never ask you for card details and OTP
Our "100% Buyer Protection Program" allows for easy returns and refunds for:
• Products which you may not like for quality, color or design related issues
• Products which you received in "Damaged/Defective/Broken" condition
• Products not as per description/photo on the website
All products must be returned in their original condition along with the bills and labels. Please follow the below given steps to register your dispute within 3 days of receipt of the product. Disputes registered after 3 days of delivery may not be entertained by the sellers.
You can raise a dispute within 3 days of delivery, in following way:
• By sending an email to firstname.lastname@example.org with images of broken/defective/damaged products within 3 days of delivery. Please mention your order number in the email. (We need photos of the products received so that we can defend your dispute with relevant seller)
Self Ship Orders:
After sarihub reviews your return request, you will receive an email containing the instructions and return shipping address to which you need to send back the product within 10 days. We recommend using an online traceable courier service for returning your items.
Courier charges will be borne by consumer itself.
We will initiate refund when the seller notifies us of the receipt of the item back from you or the online tracking shows as delivered to the seller address. The refund amount will be credited within 3-5 working days after we initiate the refund.
Yes, a return can be created at item level but if you have ordered multiple quantities of the same item, you cannot initiate a return for a partial quantity
Delivery charge varies with each Seller. Most sellers provide FREE delivery in India. Some items may have a shipping cost depending on the nature of the product.
The estimated time of delivery is within 7 working.
• We try to process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL and Fedex. In some cases, where the pin/zipcode is not serviceable by these courier companies, we use Indian Speed Post for those deliveries.
• If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
All sarihub items are delivered through reputed courier partners who will provide a Tracking ID for your order. You can track your order by login into your sarihub account.
We also email you the tracking details after we dispatch your order.
Availability of Cash on Delivery depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.
All items are carefully packaged as to avoid any form of damage.
sarihub offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that sarihub's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
You may use Internet Banking, Debit Card, Credit Card and Cash on Delivery to make your purchase. We also accept payments made using Visa, MasterCard, American Express and Diners Club credit/debit cards.
We accept all VISA, MasterCard both Indian and International. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow.
We accept all MasterCard, Visa, Amex, JCB and Diners credit cards.
Yes, you can make credit card payments through the sarihub mobile site and app. sarihub uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.
All Credit/Debit card details remain confidential and private. sarihub and our trusted payment gateways use SSL encryption technology to protect your card information.
No, sarihub does not collect or store your account information at all. Your transaction is authorized at multiple points, first by EBS/CCavenue and subsequently by Visa/MasterCard/Amex/Diners secure directly without any information passing through us.
You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.
You can cancel your order at any point after placing an order. You can cancel it by contacting our customer care email ID.